Credit card payments are back & we created a Payment Method FAQ
As you may have heard, the credit card payment option is back up and running! For those of you who need to pay at checkout, we created a Payment Method FAQ with some commonly asked questions and tips for a smoother checkout process. Check it out below:
FAQ (now that the Credit Card Icon is Back)
If you have already started a C22 order prior to the start of C22, can the payment method be changed to pay via credit card?
- No, it cannot. We recommend that you:
- Keep the existing order as is and create a new order choosing the same cut-off date and use the new method of payment for the added items. However, this will generate a second shipping cost.
- Or, delete the existing order and place a completely new order using the new method of payment.
How can a Representative place an order if they get this message: “We're sorry the payment method cannot be processed at this time”?
- This typically means the payment portion of your account was blocked due to too many payment attempts. Making 3 attempts within 5 minutes will cause this message to appear. The Representative must then call Avon Customer Care (ACC) at 514-694-0810 to help them unblock the payment portion of their account. Once the account has been unblocked, the Representative can try placing their order again.
Can ACC help Representatives who are not able to place their orders?
- Yes, ACC can assist Representatives who need to pay at check-out with a credit card. It is the same experience as if the Representative placed their own order on the site directly using the Credit Card icon. Representatives can add or modify their order up to the cut-off date by logging onto their Avon account. ACC cannot help Representatives paying with a PayPal Account nor can we assist Customers (DTC).
reCAPTCHA appears at check-out, but is it normal for it to expire so quickly?
- Please note our IT team is working to extend the actual timeframe when placing your order to allow more time. For the time being, we suggest being as quick as possible when making the payment for your order. If you see the reCAPTCHA re-appear many times, this may block the payment portion of your Avon account if it appears more than 3x within 5 minutes.
- If the reCAPTCHA message starts to loop at payment immediately after clicking on the reCAPTCHA box, we suggest the 3 options mentioned below:
- Clear cookies
- Switch browsers
- Switch device if possible
If unsuccessful please call ACC for further assistance.
Why is placing an order with a mobile device difficult?
- When you click on the reCAPTCHA button (I am not a Robot) the screen will appear all grey. Simply scroll upwards to complete the reCAPTCHA images. Once completed you will be able to click on the Credit Card icon.
- In some instances, you will notice that when you try to click the Credit Card icon, it is not clickable. If that happens, please scroll down and you will notice the payment fields are there for you to enter all your Credit Card information. Please note that this is temporary, and our IT team is looking into it. If the Representative is unable to place their order or has no other device, we recommend calling ACC at 514-694-0810 and an agent will be happy to assist placing the order.
Tips
1. After trying to pay three (3) times within a five (5) minute period, your Avon Payment option will be blocked. (The Representative must then call Avon Customer Care (ACC) at 514-694-0810 to help them unblock the payment portion of their account. Once the account has been unblocked, the Representative can try placing their order again.)
2. Representatives now have 3 options to pay for their order:
- Paypal Account
- Paypal as a Guest
- Credit Card icon
3. The different methods of payment one can use with the Credit Card icon are:
- MasterCard
- Registered or Personalized Prepaid credit cards
- Visa
4. We can no longer save the credit card information on the Avon Account profile (Account Management).
